Each piece is either sterling silver 925 or stainless steel 316L, and the exact material is named on the product page. We do not use umbrella terms like “premium metal.” If a piece is plated, the base metal and the plating are both stated.

Sterling silver 925 can darken over time with air, lotion and perfume. A silver polishing cloth brings the shine back in a few seconds. Stainless steel 316L resists tarnish. For either metal, take the piece off before swimming and store it dry.

Yes, on the pieces marked as personalized. You enter the name or initial on the product page before adding it to your cart. Personalized pieces are made to order and ship within the delivery window stated in our shipping policy.

Chain length is listed in inches on every product page, with a short guide to where each length sits on the neck. If you already own a necklace you like, measure it flat and match that number.

See the necklace sizing guide

Delivery takes 7 to 12 business days, with tracking. Shipping to the US is free on every order. If you are ordering for a specific date, order early enough to cover the full window.

You can return a non-personalized piece within 30 days of delivery. The conditions and process are published in full in the return policy, accessible from every page of the site without creating an account.

No. A piece made with a name or initial cannot be resold, so personalized pieces are final sale unless they arrive damaged or with an engraving error on our part. Double-check the spelling before you order; if you spot a mistake after ordering, write to us within 24 hours.

Yes, within 24 hours of placing it. Write to us with your order number and the change you need. After 24 hours, your piece may already be in production.