FAQ

Help Center | Nahyana

Delivery and ordering

The processing of your order, the manufacturing of the products and the delivery (free of charge) require our team a maximum of 10 to 15 working days. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

You can follow the progress of your order by clicking on the following link : Order status

We deliver our products all over the world. There is no minimum order quantity required and all our deliveries are free of charge.

If your order includes multiple items, they may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.

A problem with the Post Office? Lost, broken or destroyed parcel ?

With our secure delivery, Nahyana® will take care of all the disputes for you. Customer satisfaction is our priority. We do not put the blame on the carrier and let you "manage". We take full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact us by email at support@nahyana.com : our team will do its best to meet your expectations.

Security

Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.

We accept :
Credit cards
Debit cards

Your bank or credit card information will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Sure !

The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you from any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.

Cancellation and return

Our products undergo strict quality controls before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product in question (in the original packaging if possible) to support@nahyana.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.

It is possible to cancel your order! If the order is already in progress, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by email at support@nahyana.com : our team will do its best to answer your needs !

Yes, as long as your order is not "in process".

All our jewels are accompanied by a Necklace size chart to avoid this kind of inconvenience to our customers. Our team has taken care to measure each article and to add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that the purchase of such an item can cause great frustration.

Please feel free to contact our customer support by email at lsupport@nahyana.com: we will do our best to satisfy you (by offering a possible compensation, by example).