Frequently Asked Questions

1. Browse our collections or search for the piece you have in mind.
2. Click on an item to view its full details — material, chain length, care notes.
3. Select your chain length or size and quantity.
4. Add it to your cart, then open the cart icon at the top of the page.
5. Check out to complete your purchase.

This usually means there was a typo in the email address entered at checkout. Reach out through our contact form and we'll update your order so the confirmation reaches you.

A confirmation email is sent to the address you provided at checkout, usually within 24 hours. Check your spam folder first. If it still hasn't arrived after that, contact our customer service team.

Contact customer service as soon as possible. As long as your order hasn't shipped yet, we can correct the address, email, or phone number. If it has already shipped, any additional costs caused by the correction are the customer's responsibility.

Yes, within 24 hours of placing your order. We hold every order for 24 hours before processing it, so you can change or cancel it during that time. Contact us through our contact form or at contact@nahyana.com and we'll issue a full refund.

After the 24-hour window, your order goes into processing and changes or cancellations can no longer be guaranteed. Once your order is delivered, you can return it under our 30-day return policy (personalized pieces excepted).

We ship within the United States. Orders are processed within 1 to 2 business days, and delivery takes 7 to 12 business days from the date of your order. If your order hasn't arrived after that window, first double-check your shipping details, then contact customer service within 30 days of your order.

Shipping is free on orders of $65 or more. Orders under $65 ship for $4.99.

Once your order is picked up by the carrier, you'll receive an email with your tracking link. If it doesn't arrive, reach out through our contact form.

Contact us as soon as possible at contact@nahyana.com or through our contact form, with photos of the package and the damaged piece. We'll prioritize your case as soon as we receive them.

Start by checking your confirmation email to confirm what was ordered. If the mistake is on our end, contact us and we'll make it right quickly.

Yes — you have 30 days from the delivery date to return an item for a refund. The piece must be unworn, undamaged, and returned in its original packaging.

Personalized pieces (engraved or printed with a name, initial, or date) are final sale and can't be returned or exchanged, unless they arrive damaged or with an engraving error on our part.

No. Personalized items (engraved or printed with a name, initial, or date) are final sale and can't be returned, exchanged, or refunded. The only exceptions are an item that arrives damaged or an engraving error on our part — in those cases, contact us at contact@nahyana.com with photos and we'll resolve it.

Contact us through our contact form within the 30-day window to receive return instructions. Return shipping costs are the customer's responsibility. Once we receive and process your return, we'll issue your refund and send a confirmation email — keep your drop-off receipt until then.

Every case is reviewed individually, but orders returned to us because they were never picked up from a carrier facility are not eligible for a refund.

Our collections are made from sterling silver (S925) and stainless steel, along with a variety of other alloys depending on the piece. Each product page lists the exact material used.

Our sterling silver (S925) and stainless steel pieces are generally well tolerated by sensitive skin. Since some collections use other alloys, always check the specific material listed on the product page if you have known metal sensitivities.

To keep your piece looking its best for as long as possible, avoid prolonged contact with water, perfume, and lotions, and remove it before showering, swimming, or sleeping.

Wipe it down with a soft, dry cloth after each wear, and store it away from light and humidity — ideally in its box, separated from other pieces to avoid scratches.

Each product page lists the available lengths. If you're between sizes, measure a necklace you already own and wear comfortably, then compare it to our necklace sizing guide.

Some tarnishing can happen over time or with exposure to water and chemicals. A gentle polish with a soft cloth usually restores its shine. If this happens quickly on a recent purchase, contact our customer service team.

Yes, we accept Visa, Mastercard, and American Express.

Yes, PayPal is available at checkout.

All transactions are encrypted using SSL technology. We don't compromise on the security of your data.

Reach out through our contact form — your request will be forwarded directly to the right team.