Refund policy

Return & Refund Policy

Made-to-Order Items

Made-to-order items (engraved or printed with a name, initial, or date you provide) are final sale and cannot be returned, unless the item arrives damaged or with an engraving error on our part. Ready-made letter pendants chosen from our A–Z options are not made to order: like all other items, they follow the standard return terms below.

Before you return an item

• Items must be returned in their original packaging.
• Requests must be made within 30 days of the delivery date.
• Items must be unworn, undamaged, and in the same condition you received them.

General Return Terms

You have 30 days after receiving your order to return it for a refund, provided the item is in the condition it was delivered in.

We do not offer exchanges at this time. To get a different piece, return the item for a refund and place a new order.

If you change your mind within 24 hours of placing your order, we can issue a full refund immediately - we hold all orders for 24 hours before processing to allow for changes or cancellations.

How to return an order

• Repack the item exactly as it arrived, to prevent damage in transit.
• Contact us via our contact form or at contact@nahyana.com to start a return.
• Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or is not the item you ordered. In that case, we cover return shipping.
• Refunds are issued once your return has been delivered to our return address and inspected. We rely on the carrier's tracking: a drop-off receipt alone is not proof of return. Returns sent to any other address cannot be refunded.

Manufacturing defects after 30 days

Defects that appear later are covered by our 1-Year Limited Warranty.

Questions? contact@nahyana.com.