Every piece sold on nahyana.com comes with a 1-year limited warranty against manufacturing defects. If a clasp fails or a stone comes loose within a year, we replace the piece.
Who provides this warranty
Cathalex Innovations Inc, operating Nahyana, 3417 Damien Gauthier, Montreal, Quebec, Canada H1A 5S5. Email: contact@nahyana.com.
Who is covered
The person who bought the piece on nahyana.com, and the person who received it as a gift, with the original order number.
How long it lasts
One year from the date your order was delivered.
What is covered
Defects in manufacturing that appear under normal wear, on every piece we sell, personalized pieces included:
- a clasp that breaks or no longer closes;
- a stone that comes loose from its setting;
- a chain link or a solder joint that gives way.
What is not covered
- Tarnishing or darkening of the metal, and fading or wear of plating.
- Normal wear, such as scratches and dents.
- Loss or theft.
- Damage from accidents, pulling, impact or improper care, including contact with chemicals, chlorine, perfume or lotion.
- Pieces altered, resized or repaired by anyone other than Nahyana.
What we will do
If your claim is approved, we send you a replacement of the same piece, with free shipping. If that piece is no longer available, we issue store credit equal to the price you paid for it.
How to make a claim
- Email contact@nahyana.com within the warranty period, with your order number.
- Attach clear photos that show the defect.
- We reply by email with our decision. In some cases, we may ask you to send the piece back so we can examine it; if so, we cover the return shipping.
Returns are separate
This warranty does not replace our return policy. Non-personalized pieces can still be returned within 30 days of delivery.
Your rights under state law
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Last updated: October 2026